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15% off on Selected Waterdrop Items

Free delivery for any purchase of Cheerz Candle Warmer.

STOLTZ Cooking Series : CNY Extra 10% OFF

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Return Policy

  1. Under normal circumstances, we would not accept any request for exchange of products or cancellation of orders.
  2. You are requested to examine the goods immediately for any deficiencies and/or damages of their appearance and whether all accessories are included upon delivery or collection (as the case may be). If it is the case, please contact us for product exchange.
  3. If we have agreed you are entitled to an exchange but the products to be exchanged are sold out, we will refund your payment.
  4. Original sales receipt or relevant electronic receipt should be produced to us before product exchange is accepted.
  5. We have the right to refuse to exchange a product on the ground of damage to its appearance or missing accessories once the delivery has been signed for. If any applicable gifts with purchase are damaged, we will replace them as soon as possible.
  6. In the event that you find the size of the ordered product does not fit your requirement,

a.   if itis before delivery, Fortress may at its discretion change the product model orproduct brand for you;

b.  if itis after delivery (and the package is unopened), subject to a payment by you ofthe price difference between the original and replacement products and ahandling fee, being 30% of the original product’s purchase price, Homesik HongKong may at its discretion arrange a change of product model or product brandfor you;

c.   if itis after delivery and the package of the product is opened, no replacementarrangements will be made.

  1. Packing , accessories, user guide and blank warranty card (where applicable) should be returned together with the product in good condition for exchange or refund.
  2. The product to be returned should not be damaged, scratched, defaced or contain any trace of water damage.
  3. No exchange would be made for product which has been registered on-line for warranty service or has undergone any repair.
  4. All gift items must be returned together with the returned products. Otherwise the retail value of the gift item would be deducted from the refund.
  5. Delivery charge will not be refund
  6. Customer should bear the delivery charge for any return goods
  7. All Terms and Conditions stated are subject to change without notice. Homesik Hong Kong retains final deciding authority in case of dispute.